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Technical Account Manager (SaaS)

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2019-04-09 11:08:131970-01-01 Pop Science
Job Type Permanent Full Time
Location London
Area Central London London
Sector Clinical Research
Salary £48k - 70k per year + benefits
Start Date ASAP
Job Ref 772
Job Views 526


On behalf of our client in Central London Pop Science is delighted to offer the position of Technical Account Manager (SaaS) to join their team. This role would suit an innovator who is happy working in a growing life science technology company.

Our client's SaaS simplify adverse event reporting and product quality data capture and improve analysis. They have developed a solution that transforms pharmacovigilance in clinical trials. If you have experience in Pharmacovigilance, Drug Saftey and understand regulations usch as ICH GCP, this is helpful. However, we really need someone who is great with customers, great attention to detail, project planning skills and able to work across multiple teams to get things done - including clients, sales, prooduct and software development. 

Here's an idea of what you will be doing:

Technical account managers are responsible for planning and managing all technical aspects of a company's relationship with its customers. By providing top-quality technical service before and after a sale, Technical Account Managers help to ensure customer satisfaction and therefore ensure that the customers are willing to provide positive references. They will also provide a singular point of contact with expertise to solve customer issues as they arrive and can project manage the solution from software release to customer upgrade.


You should recognise yourself here:

- Proven work experience as a Technical account manager

- Demonstrated Project Management expertise in provision of SaaS across a number of release cycles; relevant Project Management certification highly desirable

- Domain experience in Lifesciences or Biopharmaceutical sector is a must have

- Solid technical background with hands on experience in digital technologies and background middleware and technical implementation.

- Strong experience with software and front-end development

- Absolutely comfortable with IT service standards.

- An ability to grasp customers' needs quickly and suggest timely solutions

- Excellent verbal and written communication skills

- Strong analytical and proactive problem-solving skills

- Strong team player with the ability to develop trusting relationships with customers and internal stakeholders.

- Availability to participate in company 'on call' rota

- Proven organisational and planning skills.

- Adds to the culture of the company

- BSc degree in Computer Science or related relevant field

Finally you must display good listening skills and ability to proactively resolve stressful situations with internal or external stakeholders.

You should:

Already have the right to live and work in UK, happy to be Office based

Contact Gail or Henry now with your current CV, Salary and benefits you have and expected for this position your availability and why you think you are the best candidate to join this fantastic team.

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