logo

+44 208 985 0565

Technical Account Manager (SaaS)

2019-04-09 11:08:132019-05-04Pop Science
Job Type Permanent Full Time
Location London
Area Central London London
Sector Clinical Research
Salary £48k - 70k per year + benefits
Start Date ASAP
Job Ref 772
Job Views 116
Description

 

On behalf of our client in Central London Pop Science is delighted to offer the position of Technical Account Manager (SaaS) to join their team. This role would suit an innovator who is happy working in a growing life science technology company.

Our client's SaaS simplify adverse event reporting and product quality data capture and improve analysis. They have developed a solution that transforms pharmacovigilance in clinical trials. If you have experience in Pharmacovigilance, Drug Saftey and understand regulations usch as ICH GCP, this is helpful. However, we really need someone who is great with customers, great attention to detail, project planning skills and able to work across multiple teams to get things done - including clients, sales, prooduct and software development. 

Here's an idea of what you will be doing:

Technical account managers are responsible for planning and managing all technical aspects of a company's relationship with its customers. By providing top-quality technical service before and after a sale, Technical Account Managers help to ensure customer satisfaction and therefore ensure that the customers are willing to provide positive references. They will also provide a singular point of contact with expertise to solve customer issues as they arrive and can project manage the solution from software release to customer upgrade.

 

You should recognise yourself here:

- Proven work experience as a Technical account manager

- Demonstrated Project Management expertise in provision of SaaS across a number of release cycles; relevant Project Management certification highly desirable

- Domain experience in Lifesciences or Biopharmaceutical sector is a must have

- Solid technical background with hands on experience in digital technologies and background middleware and technical implementation.

- Strong experience with software and front-end development

- Absolutely comfortable with IT service standards.

- An ability to grasp customers' needs quickly and suggest timely solutions

- Excellent verbal and written communication skills

- Strong analytical and proactive problem-solving skills

- Strong team player with the ability to develop trusting relationships with customers and internal stakeholders.

- Availability to participate in company 'on call' rota

- Proven organisational and planning skills.

- Adds to the culture of the company

- BSc degree in Computer Science or related relevant field

Finally you must display good listening skills and ability to proactively resolve stressful situations with internal or external stakeholders.

You should:

Already have the right to live and work in UK, happy to be Office based

Contact Gail or Henry now with your current CV, Salary and benefits you have and expected for this position your availability and why you think you are the best candidate to join this fantastic team.

Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Quality Assurance Manager
    Rest of World, EMEA (other)
    Clinical Research
    £45k - 75k per year

    Our client is growing at pace due to the success of their Industry leading products. We are looking for a Industry leading Quality Manager, ideally office based in Cambridge, who wants to apply knowledge and experience to the creation of a leading edge web application for the clinical trials industr...
  • Clinical Trials Assistant (French Speaking)
    UK, Central London
    Clinical Research
    Temp to Perm , Excellent career prospects

    Experienced CRO Clinical Trials Assistant ( French Native speaking and London Office based only no Sponorship)Pop science is delighted to offer an opportunity with one of our partners in Central London who have recently launched a new CRO to add to their continued success within the industry.Uniquel...
  • Clinical Research Associate
    UK, Central London
    Clinical Research
    £150 - 190 per day

    Pop science is delighted to offer an opportunity with one of our partners in Central London who have recently launched a new CRO to add to their continued success within the industry.Uniquely you will have the backup and support of a highly regarded institute as well as a committed and enthusiastic ...
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No
Money Penny
Yes
No

More Details