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Drug Safety Customer Success Manager


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https://www.pop-science.co.uk/job-search/662-drug-safety-customer-success-manager/job2017-08-21 13:37:261970-01-01 Pop Science
Job Type Permanent Full Time
Location London
Area Central London, UK Central London UK London
Sector Technology and IT
Salary See Job Description
Currency GBP
Start Date ASAP
Advertiser remoteapi
Job Ref BBBH583_1503322646
Job Views 412
Description


Our client is looking for a Senior Customer Success Manager with a background in drug safety pharmacovigilance to join their team in central London. This role would suit an innovator who is looking to move to a start up company where there is exposure for everyone at all levels.

The client is a fast growing start up that specialise in providing data quality and data capture analysis to Pharmaceutical companies. Their development of a web-based application allows them to work within the fields of technology, research and the life science sector.

Requirements


  • Previous experience working as a customer success manager, project manager or account manager is essential

  • Bachelor's degree or equivalent experience in computer science, business, or related field

  • Experience working in pharmaceuticals, biotechnology, or medical devices, preferably in clinical trial management or research & development

  • A proven track record in successful account management in services with cloud based/SaaS solution offerings ideally in drug safety

  • Experience in working as part of a team in order to help with the growth of a company



Key responsibilities


  • Drive agreement between the customers, the company and partners

  • Problem-solving while agreeing scope, services and levels

  • Agreement of pricing and timelines on building and deployment of services

  • Drive design, build and test of customer solutions

  • Drive coordination with partners and drive deployment of agreed solutions

  • Collect and report success metrics

  • Identify and drive resolution of customer concerns

  • Successfully communicate product information to customers

  • Capture end user feedback and report back to the company for development



You must have a valid U.K. work permit in order to apply for this role.

If you have any questions or you are interested in this role then don't hesitate to call Annabelle on 07483 993113 or email annabelle@pop-science.co.uk

Pop Science are an innovative, personal and experienced recruitment and staffing consultancy. Our aim is to make science more popular by championing careers in clinical and scientific research, technology, engineering, maths and more. Whether you want a permanent job, a contract role or even a change in perspective with some volunteering, contact us and let us help you. We support working practises that promote happiness at work.

We're an experienced, skilled team with personality; we have a passion for science, and drive and enthusiasm to make a difference to you.

Find out more at Pop Science - Scientific Recruitment

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