Drug Safety Customer Success Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
Job Type | Permanent Full Time |
Location | London |
Area | Central London, UK |
Sector | Technology and IT |
Salary | See Job Description |
Currency | GBP |
Start Date | ASAP |
Advertiser | remoteapi |
Job Ref | BBBH583_1503322646 |
Job Views | 412 |
- Description
Our client is looking for a Senior Customer Success Manager with a background in drug safety pharmacovigilance to join their team in central London. This role would suit an innovator who is looking to move to a start up company where there is exposure for everyone at all levels.
The client is a fast growing start up that specialise in providing data quality and data capture analysis to Pharmaceutical companies. Their development of a web-based application allows them to work within the fields of technology, research and the life science sector.
Requirements
Previous experience working as a customer success manager, project manager or account manager is essential
Bachelor's degree or equivalent experience in computer science, business, or related field
Experience working in pharmaceuticals, biotechnology, or medical devices, preferably in clinical trial management or research & development
A proven track record in successful account management in services with cloud based/SaaS solution offerings ideally in drug safety
Experience in working as part of a team in order to help with the growth of a company
Key responsibilities
Drive agreement between the customers, the company and partners
Problem-solving while agreeing scope, services and levels
Agreement of pricing and timelines on building and deployment of services
Drive design, build and test of customer solutions
Drive coordination with partners and drive deployment of agreed solutions
Collect and report success metrics
Identify and drive resolution of customer concerns
Successfully communicate product information to customers
Capture end user feedback and report back to the company for development
You must have a valid U.K. work permit in order to apply for this role.
If you have any questions or you are interested in this role then don't hesitate to call Annabelle on 07483 993113 or email annabelle@pop-science.co.uk Pop Science are an innovative, personal and experienced recruitment and staffing consultancy. Our aim is to make science more popular by championing careers in clinical and scientific research, technology, engineering, maths and more. Whether you want a permanent job, a contract role or even a change in perspective with some volunteering, contact us and let us help you. We support working practises that promote happiness at work.
We're an experienced, skilled team with personality; we have a passion for science, and drive and enthusiasm to make a difference to you.
Find out more at Pop Science - Scientific Recruitment