Operations Director

Our Client is a pioneering developer of specialist technology solutions for the global pharmaceutical industry.

Their SaaS products are used internationally by leading global pharmaceutical companies and research organisations to design Real World Research, capture data, and analyse and share results. The data collected through their platforms is essential in supporting the licenses, reimbursement that bring new medicines to patients around the world.

We are looking for an Operations Director to take overall strategic and operational responsibility across all service delivery, leading and developing the team through the exciting growth period ahead.

This role involves growing and establishing a scalable team. Your team will initially consist of project management and customer service professionals and software engineers and you will recruit appropriate roles into it to support both its immediate and long-term objectives.

The team's primary concern is with the delivery of excellent service to their customers, both in terms of project delivery and support. All delivery needs to be compliant with their well-defined processes and meet regulatory standards and best practice so Industry knowledge is key.

You will be responsible for ensuring that systems and management information are in place to support effective decision making.

You will have the scope to design and implement systems from within your team.

They have highly automated processes and there are plenty of opportunities to improve process by extending these processes to improve the availability of information to customers and the internal team.

You will be expected to have a clear understanding of finance and cost management as it relates to delivery and should be able to run your team as an efficient business unit.

You will need to pass accurate cost information to the Finance Director and will use your resource planning skills to make cases for team growth based on business need or return on investment.

The role is customer facing and will involve international travel to work with offshore teams and customers.

The successful candidate will report to the CEO and will form part of the company Leadership Team.

Here's an idea of what you will be doing and the must haves:Lead and develop a highly effective, motivated team

Develop and implement training programs to increase the efficiency of bringing on new staff and the capacity of the existing teams

Prepare and submit an annual operation plan and report regularly about progress against the plan

Work with partner organizations to ensure that processes of both organizations are aligned and that appropriate communication and escalation structures are in place

Ensure the Finance Director has regular and efficient access to delivery and financial information

Ensure projects are managed cost-effectively with continuous focus on improvement and increased efficiency

Ensure that reporting structures exist within your teams to manage and measure delivery

Keep management information up to date, ensure visibility throughout the organisation and implement systems as required to improve access and transparency

Work collaboratively with customers and partners to ensure the highest level of satisfaction

Ensure that the business is operated to the highest standards in line with the mission statement and values

Ensure delivery is in compliance with all regulations relevant to our industry.

Ensure all company process is followed by your teams and that your teams enable other teams to follow their processes

Develop and improve processes and procedures owned by your team

Conduct appraisals for all direct reports on a bi-annual basis

Agree objectives in line with business and brand objectives and values, and ensure direct reports carry out appraisals with the teams

Ensure continuous improvement in customer service and satisfaction

Your core skills will include:

Proven experience in team leadership and implementation of strategic projects

Excellent problem-solving skills, ability to overcome technical challenges

Understanding of technical design and delivery including knowledge of databases and technical project management approaches

Excellent organization skills, able to manage detail

Strong verbal and written communication skills in English

You should have the following experience:You must have led a team at a se