Customer Success Manager
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| Job Type | Permanent Full Time |
| Location | London |
| Area | Central London, UK |
| Sector | Science |
| Salary | See Job Description |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | BBBH576_1500891514 |
| Job Views | 611 |
- Description
Our client is looking for a Senior Customer Success Manager to join their team in central London. This role would suit someone who is looking to move to a start up company where there is exposure for everyone at all levels.
The client is a fast growing start up that specialise in providing data quality and data capture analysis to Pharmaceutical companies. Their development of a web-based application allows them to work within the fields of technology, research and the life science sector.
This is a senior level role so ideally, we would like candidates who have:- Pharmaceutical/CRO industry experience required
- Understanding of drug safety space would be preferred
- Previous experience working as a customer success manager, project manager or account manager is essential
- Experience in working as part of a team in order to help with the growth of a company
Key responsibilities:- Drive agreement between the customers, the company and partners
- Problem-solving while agreeing scope, services and levels
- Agreement of pricing and timelines on building and deployment of services
- Drive design, build and test of customer solutions
- Drive coordination with partners and drive deployment of agreed solutions
- Collect and report success metrics
- Identify and drive resolution of customer concerns
- Successfully communicate product information to customers
- Capture end user feedback and report back to the company for development
You must have a valid U.K work permit in order to apply for this role.
If you have any questions or you are interested in this role then don't hesitate to call Annabelle on 07483993113 or email info@pop-science.co.uk Pop Science are an innovative, personal and experienced recruitment and staffing consultancy. Our aim is to make science more popular by championing careers in clinical and scientific research, technology, engineering, maths and more. Whether you want a permanent job, a contract role or even a change in perspective with some volunteering, contact us and let us help you. We support working practises that promote happiness at work.
We're an experienced, skilled team with personality; we have a passion for science, and drive and enthusiasm to make a difference to you.
Find out more at Pop Science - Scientific Recruitment
