Customer Success Manager Medtech
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| Job Type | Permanent Full Time |
| Location | London |
| Area | Central London, UK |
| Sector | Technology and IT |
| Salary | negotiable on experience |
| Currency | gbp |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 1385 |
| Job Views | 192 |
- Description
We are looking for a dedicated Customer Success Manager to drive customer satisfaction and success with our Clinical Decision Intelligence technology within the NHS and healthcare networks. The successful candidate will be customer-centric, possess excellent communication skills, and have a deep understanding of the NHS environment. A Medical Doctor or Pharmacist could be perfect for this role. Our client can consider part time to help you maintain your licenses.
Key Responsibilities:
- Customer Engagement:
- Build and maintain strong relationships with NHS networks and practices.
- Understand the unique needs and challenges of each customer to tailor solutions effectively.
- Account Management:
- Serve as the main point of contact for customers, addressing their inquiries and concerns.
- Ensure customer accounts are well-managed and meet their objectives.
- Product Training and Adoption:
- Provide training to NHS staff on how to effectively use Metadvice's technology.
- Promote adoption and utilization of the technology to achieve maximum value.
- Healthcare Compliance:
- Ensure that customers are in compliance with NHS guidelines and regulations when using Metadvice's solutions.
- Assist with Data Protection Impact Assessments (DPIA) and compliance documentation.
- Customer Success Plans:
- Develop and maintain customer success plans to track goals, milestones, and key performance indicators (KPIs).
- Proactively identify opportunities for growth and improvement.
- Feedback Collection and Reporting:
- Gather customer feedback and provide insights to internal teams for continuous product improvement.
- Prepare and present regular reports on customer satisfaction and success.
- Renewals and Upselling:
- Collaborate with the sales team to ensure contract renewals and explore upselling opportunities.
- Strive to increase customer lifetime value.
Qualifications:
- Bachelor's degree in a relevant field.
- Excellent communication and interpersonal skills with a strong customer focus.
- Knowledge of the NHS system and healthcare regulations.
- Prior experience in a customer success or account management role is advantageous.
- Ability to understand and convey technical information to non-technical stakeholders.
- Problem-solving skills to address customer concerns effectively.
#customersuccess #medic #pharmacistjobs
- Customer Engagement: