Are you interested in reviewing and improving processes, using your expertise in Lean Six Sigma, PMO and ideally some Agile skills too?

We've got a great role with our client who's mission is to improve brain health through the application of digital technologies.

They need a strong team player who can help the Leadership and Operational teams alike understand how to be more efficient and effective in the way they run studies. Great communication and change management skills are key to this interesting role.

Role outline:

The Head of Process and System Improvement is responsible for identifying, coordinating and implementing programmes to improve the efficiency and effectiveness of our client's service. The goal is to achieve faster turnaround of services for the Company's clients and sponsors, at lower cost and a higher level of quality.

The role is a senior position within the Company and will be part of the wider leadership team. As well as being able to work with Senior Leadership, you will need to be help the operational teams understand the concepts and value of continuous improvements and help them to manage these changes.

The Company requires an experienced and strong leader to coordinate the identification of key challenges to the efficiency and quality of output across the organisation. To be able to articulate the opportunities of improvement identified in terms of cost (whether these be direct, indirect or opportunity costs), quality of output and in softer areas (such as team motivation) and, through implementation of established improvement processes such as Lean, six sigma and/or others, scope, analyse, plan and undertake programmes, be they system changes or other, to realise these opportunities via clearly defined implementation programmes.

The role will be central to creating a culture of process improvement. Setting the structures by which this is achieved and devising and implementing a programme of training to embed process improvement approaches into the skill sets of individuals across the Company.

Responsibilities

Identify and implement improvements to systems and processes across the Company.

Set clear targets for improvement

Coordinate teams to deliver identified improvement programmes 

Hold responsibility for developing, and reporting against, the budgets, allocation of resources required, software licences etc.

Lead all significant programmes of improvement and be accountable for their delivery to timelines and budget

Ensure change management is appropriately incorporated in project plans so that the organisation is able to adopt new processes and systems following adequate training.

Ensure all changes in processes and systems are documented in accordance with the Company's quality management system requirements.

Qualifications and skills:

Educated to at least degree level, and be able to show extensive experience in process and system improvement.

Experience of leading the implementation of IT systems including change management and training programmes.

An excellent communicator, who enjoys working with different individuals across multiple teams in order to achieve coordinated programmes with well understood goals and alignment to these goals.

Strong analytical skills, including the ability to understand and rationalise complex information, and being able to consider, challenge and conclude on the appropriate balance of complexity versus simplicity.

Ability to undertake route cause analysis of data collected, understanding why processes are suboptimal, and be able to identify and implement sustainable improvements to these processes.

Strong experience in change management, including the successful implementation of new systems across diverse groups of individuals ensuring training plans are well structured and rolled out against clear timelines.

Excellent written and verbal communication skills

Multi-tasker, organised and able to manage time efficiently

Detail and task oriented, with a strong focus on quality

Be able to work independently and as part of a team and be comfortable with the autonomy and accountability that comes with the role

Strong financial understanding, including the ability to accurately develop programme budgets and forecasts.

Show a keen interest in the neurological imaging services that the Company provides to its clients and understanding how these clients view these services.

Desirable

Lean/six sigma black belt qualified

IT experience.

Financial qualification

Knowledge of GCP, ISO13485, ISO27001 and/or other similar quality systems.

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